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Remote support
Remote support: IT help via remote access
Many IT problems can be solved online in just a few minutes - securely, encrypted and only with your permission.
How remote support works
You call us or send an enquiry. We send you a link to a small remote support program. Once it is running, you tell us the ID shown and confirm access. You can see what we are doing at all times and end the session with a single click.
Typical tasks
What we solve via remote support
Software errors
Programs that crash or will not start.
Email & Outlook
Setting up accounts, fixing sync problems.
Printers
Drivers, print queues and network printers.
Updates
Installing Windows and software updates safely.
Setup
New software, users and settings.
Advice
We show you live how something works.
Your benefits
Why remote support?
No travel
Help in minutes instead of days.
Lower costs
You only pay for the actual working time.
Full control
Access only with your consent.
Encrypted
Secure end-to-end connection.
FAQ
Questions about remote support
Which software do you use?
We use established, encrypted remote support software. You receive the download link directly from us.
Can I end the session at any time?
Yes. You stay in full control and can disconnect at any time.
Will you still have access to my computer afterwards?
No. Once the program is closed, no further access is possible. Every new session requires your consent.
What if the problem cannot be solved remotely?
Then we arrange an on-site appointment.
Request remote support now
Call us on +49 176 32701431 - we will connect within minutes.