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FAQ
Frequently asked questions about our IT services
Answers to the most important questions about remote support, costs, security and ongoing support.
Who are your IT services for?
For small and medium-sized businesses, medical and dental practices, pharmacies, law firms, tax advisors and freelancers - in other words, wherever there is no in-house IT department.
How quickly can you help?
For urgent problems, we usually get back to you on the same working day. Many issues are solved immediately via remote support, with no travel needed.
How much does remote support cost?
Billing is transparent and based on actual time spent. Before every job you receive a clear estimate - or a fixed-price quote on request.
Is remote support secure?
Yes. The connection is encrypted, is only established with your explicit permission and ends automatically as soon as you close the program.
In which languages is support available?
We advise you in German, Persian (Farsi), Azerbaijani and Italian.
Do you also come on site?
Yes, when hardware, cabling or network devices are involved. We arrange the appointment flexibly with you.
Do you offer maintenance contracts?
Yes. With regular support, we proactively take care of updates, backups and security. The scope depends on your needs.
Do you also support private customers?
Our focus is on businesses, practices and freelancers. Feel free to ask - we will find a solution.
How is billing handled?
By time spent in 15-minute increments, or as an agreed fixed price or monthly flat fee. You receive a clear, itemised invoice.
What do I need for remote support?
Just a computer with an internet connection. We send you the small remote support program via a link.
Your question was not answered?
Write to us - we reply quickly and clearly.