{"id":223651,"date":"2026-11-01T19:42:36","date_gmt":"2026-11-01T19:42:36","guid":{"rendered":"https:\/\/it-serviceprovider.de\/faq\/"},"modified":"2026-11-01T23:17:36","modified_gmt":"2026-11-01T23:17:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/it-serviceprovider.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Home<\/a> \/ FAQ<\/p>\n

FAQ<\/h4>\n

Frequently asked questions about our IT services<\/h1>\n

Answers to the most important questions about remote support, costs, security and ongoing support.<\/p>\n<\/div><\/div><\/div><\/div>

Ask a question<\/a><\/div><\/div>
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Who are your IT services for?<\/h5>

For small and medium-sized businesses, medical and dental practices, pharmacies, law firms, tax advisors and freelancers - in other words, wherever there is no in-house IT department.<\/p>\n<\/div><\/div>

How quickly can you help?<\/h5>

For urgent problems, we usually get back to you on the same working day. Many issues are solved immediately via remote support, with no travel needed.<\/p>\n<\/div><\/div>

How much does remote support cost?<\/h5>

Billing is transparent and based on actual time spent. Before every job you receive a clear estimate - or a fixed-price quote on request.<\/p>\n<\/div><\/div>

Is remote support secure?<\/h5>

Yes. The connection is encrypted, is only established with your explicit permission and ends automatically as soon as you close the program.<\/p>\n<\/div><\/div>

In which languages is support available?<\/h5>

We advise you in German, Persian (Farsi), Azerbaijani and Italian.<\/p>\n<\/div><\/div>

Do you also come on site?<\/h5>

Yes, when hardware, cabling or network devices are involved. We arrange the appointment flexibly with you.<\/p>\n<\/div><\/div>

Do you offer maintenance contracts?<\/h5>

Yes. With regular support, we proactively take care of updates, backups and security. The scope depends on your needs.<\/p>\n<\/div><\/div>

Do you also support private customers?<\/h5>

Our focus is on businesses, practices and freelancers. Feel free to ask - we will find a solution.<\/p>\n<\/div><\/div>

How is billing handled?<\/h5>

By time spent in 15-minute increments, or as an agreed fixed price or monthly flat fee. You receive a clear, itemised invoice.<\/p>\n<\/div><\/div>

What do I need for remote support?<\/h5>

Just a computer with an internet connection. We send you the small remote support program via a link.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

Your question was not answered?<\/h2>\n

Write to us - we reply quickly and clearly.<\/p>\n<\/div><\/div><\/div><\/div>

Send enquiry<\/a><\/div><\/div>
Call now<\/a><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-223651","page","type-page","status-publish","hentry"],"dsm_author":{"name":"","avatar_url":"","archive_link":"","biodata":""},"dsm_categories":[],"dsm_attachment_categories":[],"dsm_featured_image":null,"dsm_comment_count":0,"yoast_head":"\nFAQ - Common Questions About IT Services | IT Service Provider<\/title>\n<meta name=\"description\" content=\"Answers on remote support, costs, security, maintenance contracts and on-site service. Your question is not listed? 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